Terms of Service

Last updated: 13 August 2026

Welcome to Climivor. These Terms of Service govern your use of our website and your purchase of products from us. By using our website or placing an order, you agree to these terms.

1. About Climivor

Climivor
34 Stamford Street
Altrincham, WA14 1EY
United Kingdom

Email: contact@climivor.co.uk
Phone: +44 2564 997452

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorised access to our website or systems
• Interfere with the security or operation of the website
• Copy, reproduce or misuse our website content without permission

We reserve the right to restrict access to our website where we reasonably believe these terms have been breached.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, product colours, packaging and appearance may vary slightly from images displayed online.

Customers are responsible for checking product specifications and compatibility before placing an order. If you are unsure whether a product is suitable for your requirements, please contact us before ordering.

4. Prices

All prices are displayed in the currency shown on our website or at checkout.

We reserve the right to change prices, product information and promotions at any time. Price changes will not affect an order that has already been accepted, except where required by law.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted.

We may refuse or cancel an order where there is a legitimate reason, including:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent activity
• Delivery restrictions
• Errors in the order

If we cancel an order after payment has been received, we will refund the amount paid.

6. Payment

Payment must be successfully received before an order is dispatched unless otherwise agreed.

Payments may be processed by third-party payment providers. Their own terms and policies may also apply.

7. Delivery

We will deliver orders to the address provided at checkout.

Estimated delivery times are provided for guidance and may vary due to courier delays, weather, public holidays, supply issues or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address and appropriate contact details.

8. Returns and Refunds

Our Return & Refund Policy explains the applicable cancellation, return and refund procedures.

Nothing in these Terms of Service limits your statutory consumer rights.

9. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Please do not modify or attempt to repair a faulty product before contacting us unless instructed to do so.

10. Installation and Product Use

Unless expressly stated otherwise, products are supplied without professional installation.

Customers are responsible for ensuring that products are installed and used correctly and in accordance with the manufacturer's instructions.

For electrical, technical or specialist equipment, we recommend using a suitably qualified professional where appropriate.

Climivor cannot accept responsibility for damage caused by incorrect installation, misuse, unauthorised modification or failure to follow manufacturer instructions, subject to your statutory rights.

11. Intellectual Property

All content on the Climivor website, including text, logos, graphics, photographs, product information and website design, is owned by or licensed to Climivor unless otherwise stated.

You may not reproduce, distribute, modify or commercially use our content without our prior written permission.

12. Third-Party Links

Our website may contain links to third-party websites or services.

Climivor is not responsible for the content, availability, security or privacy practices of third-party websites.

13. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the above, Climivor will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control, including severe weather, strikes, transport disruption, supply-chain problems, technical failures, natural disasters or government action.

We will take reasonable steps to minimise the impact of such events.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with the relevant update date.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales, unless applicable consumer protection law provides otherwise.

Consumers may also have mandatory rights and protections under the laws applicable to their place of residence.

17. Contact Us

For questions about these Terms of Service, please contact:

Climivor
34 Stamford Street
Altrincham, WA14 1EY
United Kingdom

Email: contact@climivor.co.uk
Phone: +44 2564 997452