Shipping Policy

Last updated: 13 August 2026

At Climivor, we aim to process and deliver your orders quickly and safely.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will normally be processed on the next business day.

2. Delivery

Orders are normally delivered within 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on the delivery address, courier, product availability and circumstances outside our reasonable control.

Where tracking is available, you will receive tracking information after your order has been dispatched.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery address, order size and available delivery service.

Any free-shipping promotions will be clearly displayed on our website or at checkout.

4. Delivery Delays

Occasionally, deliveries may take longer due to:

• Courier delays
• Severe weather
• Public holidays
• High order volumes
• Supply or stock issues
• Transport disruption
• Other unforeseen circumstances

If your order is significantly delayed, please contact us and we will assist you.

5. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact details.

If an order is returned because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be resent.

6. Damaged Packages

If your package arrives damaged, please inspect the product as soon as possible.

If the product is damaged, contact us promptly and provide:

• Your order number
• Photographs of the packaging
• Photographs of the damaged product
• A description of the damage

We will investigate the issue and provide an appropriate solution in accordance with your statutory rights.

7. Missing Deliveries

If your order has not arrived within the expected delivery period, please contact us.

If tracking shows that your order has been delivered but you have not received it, we may need to contact the courier to investigate.

8. Large or Heavy Items

Some products may require specialist or oversized delivery due to their size or weight.

Where additional delivery charges or restrictions apply, these will be communicated at checkout where possible.

Customers should ensure that someone is available to receive larger deliveries and that there is suitable access to the delivery location.

9. International Shipping

International shipping may be available for selected products and destinations.

Where international delivery is available, shipping costs and estimated delivery times will be displayed at checkout.

Customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.

10. Contact Us

For questions about shipping or delivery, please contact:

Climivor
34 Stamford Street
Altrincham, WA14 1EY
United Kingdom

Email: contact@climivor.co.uk
Phone: +44 2564 997452