Privacy policy

Privacy Policy

At Climivor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or purchase products from us.

1. Who We Are

Climivor
34 Stamford Street
Altrincham, WA14 1EY
United Kingdom

Email: contact@climivor.co.uk
Phone: +44 2564 997452

2. Information We Collect

When you visit our website, contact us or place an order, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and purchase details
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Website, device and technical information
  • Marketing preferences

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange delivery
  • Provide customer support
  • Handle returns, refunds and exchanges
  • Respond to enquiries
  • Improve our website, products and services
  • Prevent fraud and protect our website
  • Meet legal and regulatory requirements
  • Send marketing communications where permitted by law and, where required, with your consent

4. Shopify and Third-Party Services

Our online store is powered by Shopify. We may also use third-party providers for payment processing, delivery, website analytics, marketing, customer support and other services necessary to operate our business.

These providers may process personal information on our behalf and are required to handle it appropriately.

5. Payment Information

Payments are processed through secure payment providers.

Climivor does not normally store your complete payment card details. Payment information may be processed by the relevant payment provider according to its own privacy and security policies.

6. Sharing Your Information

We may share relevant personal information with trusted service providers, including:

  • Shopify and website service providers
  • Payment providers
  • Delivery and courier companies
  • Analytics and marketing providers
  • Professional advisers
  • Government authorities where required by law

We do not sell your personal information.

7. Cookies

Our website may use cookies and similar technologies to:

  • Operate essential website functions
  • Remember preferences
  • Understand website usage
  • Improve our website
  • Support analytics and marketing where applicable

Where required by law, we will request consent before using non-essential cookies.

8. Marketing

If you subscribe to our marketing communications, we may send you information about products, promotions, special offers and news from Climivor.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes and meeting legal, accounting and regulatory requirements.

11. Your Rights

Depending on the circumstances, you may have rights under UK data protection law to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

14. Contact Us

For questions about this Privacy Policy or how Climivor handles your personal information, please contact:

Climivor
34 Stamford Street
Altrincham, WA14 1EY
United Kingdom

Email: contact@climivor.co.uk
Phone: +44 2564 997452