Return & Refund Policy

Last updated: 13 August 2026

At Climivor, we want you to be satisfied with your purchase. If you need to return a product or request a refund, please contact us using the details below.

1. Returns

For online purchases, consumers generally have 14 days from receiving their order to notify us that they wish to cancel their purchase.

After notifying us, you generally have a further 14 days to return the product.

Products should be returned in their original condition and packaging where reasonably possible, including accessories, manuals and other components.

2. Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, or is not as described, please contact us as soon as possible.

Please provide your order number and photographs or other relevant information where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

3. Return Shipping Costs

For change-of-mind returns, the customer is normally responsible for the direct cost of returning the product.

If the product is faulty, damaged, incorrect or does not conform to the contract, Climivor will cover applicable return costs in accordance with your statutory rights.

4. Refunds

Once we receive and process your returned product, any refund due will normally be issued to the original payment method.

Where a statutory cancellation applies, we will normally refund the cost of standard delivery. Additional costs paid for an upgraded delivery service may not be refundable.

Refunds will normally be processed within 14 days in accordance with applicable consumer law.

5. Products That Cannot Be Returned

Certain products may be excluded from cancellation where a legal exception applies, including some customised, bespoke or specially configured products.

If you are unsure whether a product is eligible for return, please contact us before placing your order.

6. How to Request a Return

Please contact us with:

• Your full name
• Order number
• Product name
• Reason for the return, where applicable
• Photos or supporting information for damaged or faulty products

Climivor
34 Stamford Street
Altrincham, WA14 1EY
United Kingdom

Email: contact@climivor.co.uk
Phone: +44 2564 997452

We will provide return instructions after receiving your request.

7. Your Statutory Rights

Nothing in this policy affects your legal rights under applicable UK consumer protection law.

If a product is faulty, not as described, or does not conform to the contract, you retain your statutory rights.

8. Contact Us

For questions about returns or refunds, please contact:

Climivor
34 Stamford Street
Altrincham, WA14 1EY
United Kingdom

Email: contact@climivor.co.uk
Phone: +44 2564 997452